As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. Reason of review: Yes, I was late on payment to them (one time since their aquisition) and a lein fee was placed around the 20th of the second month, suddenly, I am charged this fee on the 7th of the month. The correction has been made on his account. CubeSmart Self Storage is committed to providing our customers with excellent products, facilities, and customer service. Costs range from about $70 for a small unit to $250 for a large-size unit. “Over the last few months, we have faced unprecedented challenges and uncertainty. We will not serial-market or refer you. We will remember this. She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Sign in to your account. A handful of local officials are issuing moratoriums on self-storage lien sales and late fees, which severely impacts a facility operator’s right to take control of units in default. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. You can try to reach review author by writing a comment to the review or try one of our business solutions. Once again, self storage showed its resilience and our team continued to adapt, finding innovative new ways to meet the varied needs of … 3 reviews of CubeSmart Self Storage "I had a good overall experience. Pick the best storage unit size & reserve it today! We have spoken with [redacted] about the issue and the two late fees and the auction fee have been waived. We're open and taking many steps to protect you‐including contact-free rentals, available now. Pick the best storage unit size & reserve it today! CubeSmart (CUBE) Q2 2020 Earnings Call Transcript CUBE earnings call for the period ending June 30, 2020. If you already registered your account, sign in here. They are theives.. Never signed a contract they bought out previous storage owners who were always fair.. A: This is a duplicate post. The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Already have an account? Last year they made the huge mistake of selling out to corrupt Cubesmart, who promptly jacked up our monthly storage price by nearly $30 a month, and then started adding a $125 'auction fee' if we were a day late. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. Related: CubeSmart - This company is a bait and switch money pit. Again, this will be determined by your particular company and it could be $10 or $15 or more. Since these laws are growing in number, it may be best to waive late fees and forego the use of overlocks for now. Over the years, she personally would call to make sure I made my payment on time so I wouldn't be charged a late fee. I was so happy that I found a CubeSmart very close. You need at least 5 to file a class action lawsuit. And have been ask to pay this months rent and late fee's. I became more disillusioned with this company during the Covid 19 pandemic when they still accessed late fees, raised pricing, and didn't work with customers overall, and the company was busier than ever, making more money this year vs. last year. They are now refusing to refund it and the GM wouldn't even call me back, but had the worker at the store tell me to call her. The storage facility did not run my payment and then charged me a late fee, even though they NEVER ran it. CubeSmart’s scheme can be summarized as follows: Case 1:16-cv-25009-JEM Document 1 Entered on FLSD Docket 12/01/2016 Page 1 of 18 {00111024. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Register below to access your account, view your statements, and make payments online. Log In. Manager leaves office before closing time on a regular basis. So Jasmine puts the payment through and charges me a late fee. I will not recommend Cubesmart and will be looking to move my things very soon. Product or Service Mentioned: Click here to learn more. Get More Contacts With Less Effort - GOOGLE LOCAL SERVICES ADS. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. So once again I am being scammed out of money due to cubesmart personnel lying to me. Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. Cubesmart assessed $110 Lein Fee against my unit, cut my locks, never served me a renewed contract with their terms or anything. A legal expert weighs in on the consequences to the industry and offers alternatives. Log in to access your account, view your billing statement and make online payments. Enter the email address associated with your account and we'll send you a password recovery email Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. CubeSmart pays its employees an average of $14.98 an hour. CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. 2 weeks later I got a phone call telling me I was late & a late fee was added on. Read 1 Answer from lawyers to Cubesmart is charging unreasonable late fees so they can sell people's untis..why they are buying everyone out - Florida Consumer Law Questions & Answers - Justia Ask a Lawyer I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this. I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. Register your account. Review #1467358 is a subjective opinion of Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. The unit started at 150 . I told her I was paying for January and she told me I didn't owe until March. We will remember this. Again, this will be determined by your particular company and it could be $10 or $15 or more. Essentially, the current executive orders simply stay the collection of … That is true now more than ever. The young girl I spoke to and had assured me my payment went through the week before lied to me. Reset Your Password. I received a call back right away from Tom who manages the CubeSmart location near me. This place must be on the brink of destruction if my monthly amount is needed that bad to keep them going. I called the 800 # and was able to reserve a unit. Paying your bill online is fast, secure and convenient. Dont ever rent from them . Because I used them in the past in another state, I knew they were reliable, clean, friendly and care for their clients. Otherwise, KEEP LOOKING. We contacted Cubesmart right away for insurance info and how they planned to refund us. The First Late Fee. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All This is the best storage place I have rented period! You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge. Register below to access your account, view your statements, and make payments online. Consumers: Ask Lawyers Questions and Get Answers for Free! This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. Need to create an online account?Create your secure login now. I explained what had happened but the woman to told me I should have had the "team member" recheck the account to be sure she was looking at mine. The only good thing regarding CubeSmart … Do not hesitate to go there and rent from these people they will make you feel right at home. Great Comment! I have also had a 10 late fee changes and it is now 58 dollars and its only been 6 days . We understand [redacted] is happy with the resolution.Sincerely,CubeSmart We see you! If there is a conflict between these Rules and the Agreement, the Agreement will … Continue reading "Rules and Regulations" Problems with payment. So far a month later we have insurance company's info. Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. You will be automatically registered on our site. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. I spoke to someone on the phone and they told me it is what it is . The average monthly cost for a CubeSmart storage unit is approximately $150 (not including a one-time $24 administrative fee due at the time of move-in). Our customers enjoy many perks including moving services, packing & shipping supplies, storage customization, and business services - along with the best discounts in … Get contact details that poster left for the company. Let the company propose a solution. I would like to file class action lawsuit.. The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. I am aware that if I am late, Cube Smart adds a $10 late fee. Private messages do not impact your company rating. Preferred solution: Defined terms in these Rules have the same meanings given to those terms in the Agreement. I will not recommend Cubesmart and will be looking to move my things very soon. Write a private message as CubeSmart verified representative. Susan D of Hartford, CT. They are con artists . Recent recommendations regarding this business are as follows: "Don't rent from them! Then I paid over $300 over the next few months for storage fees and late fees only for Matt (At the EastChase property in fort worth Tx) to tell me that I couldn't make partial payments after I had gotten behind. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … Quickly browse for nearby locations and book a reservation or rent a space, check your account balances and history, pay bills or set up for… Would You Like to Convert It Into Review? The young girl I spoke to and had assured me my payment went through the week before lied to me. Last 30 Days. 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. Happy Holidays I have set up automatic payments and I have never had an issue. If you already registered your account, sign in here. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) That said, there’s no bar or governmental order that waives a tenant’s obligation to pay rent. Ustoreit or now cubesmart's late fees are ridiculously high. CubeSmart - Late & Lien fees Feb 08, 2019 @ Pissed Consumer FloridaConsumer Law Band together with other renters and go see an attorney. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … ‎With CubeSmart's new mobile app, self-storage is finally as easy as it should be. Username and password will be sent to you via email. 4 reviews of CubeSmart Self Storage "Quinterra and Thomas are very professional kind and their attention to detail is wonderful. Sign in to your account. They treat me like family and that's what professionalism is all about. If you want your response Sign in to your account. Either way, once you pass the grace period, the first late fee is applied. Careful of the fees – If you're looking for self storage and know you will never be a day late in making your payment, this could be a good place. MALVERN, Pa., Aug. 06, 2020 (GLOBE NEWSWIRE) - CubeSmart (NYSE: CUBE) today announced its operating results for the three and six months ended June 30, 2020. Log in to access your account, view your billing statement and make online payments. Welcome to Cubesmart! ", "I recommend you have a more professional … Multiple late fees per month tagged on. And the said I have to pay 369. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Cubesmart Self-storage Storage Unit. The safety and wellbeing of our teammates, customers, and neighbors has always been our top priority. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 326 reviews.. CubeSmart ranks 58 of 586 in Moving and Storage category. We get paid once a month, and usually would pay several months in advance. Register your account. Comment the review as CubeSmart verified representative. CubeSmart review from Columbia, Connecticut: I rented a storage unit in November 2018. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. So Jasmine puts the payment through and charges me a late fee. I paid over $100 I'm the beginning after they said the first month would be free. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. We see you! The GM helped me get everything setup and answered all my questions. You will be able to edit the text before publishing. Read 1 Answer from lawyers to Cubesmart is charging unreasonable late fees so they can sell people's untis..why they are buying everyone out - Florida Consumer Law Questions & Answers - Justia Ask a Lawyer (I was going to pay 200.00, then the balance with my next pay check). Paying your bill online is fast, secure and convenient. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). I rented a storage unit in November 2018. CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. She also told me fees or liens cannot be waived (even under the circumstances I laid out). She even went to her boss to get me a preferred rate since I had been a customer for many years. Just about every aspect of the experience is now in the palm of your hand. Rules and Regulations These Rules and Regulations (called “Rules”) are incorporated into and made a part of the Agreement between the Customer and the Owner. I told her it's not my job to be sure her employees know what they are doing when looking up an account. I called them and told them I want to vacate the unit . Some companies will allow customers to skate once or twice up to the end of the grace period but won’t allow the late payments to go on forever. We are processing your message. Location: 2 Commerce Dr, Columbia, CT 06237, USA. Received a call today about payment not made and due and to make asap to avoid late fees. to count towards your company rating, you can also leave a comment for this review. Hourly pay at CubeSmart ranges from an average of $11.62 to $19.84 an hour. I am appalled at how inconsiderate the manager was at this site was. 5/1/20 - Go figure - just received an email reminding me that if payment not made I WILL incur late charges. Either way, once you pass the grace period, the first late fee is applied. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. We will not serial-market or refer you. Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. 3 } 2 ... “I understand a portion of the cost I pay is applicable to the storage company’s expense in collecting, accounting, and remitting payment to the Insurance Company” (emphasis added). Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. The location is great since since it's in the center of town. Making a reservation for a storage unit was easy. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. I am aware that if I am late, Cube Smart adds a $10 late fee. Rent goes up 3 months after you move in. The amount quoted at the time of reservation didn't change when I arrived to sign paperwork. 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